Privacy Policy
Privacy Policy
Effective Date: May 1, 2024
This Privacy Policy governs the way SmartX (“we,” “us,” or “our”) collects, uses, discloses, and retains personal information obtained from users (“you” or “your”) of our marketing website, SmartX HUB Live, and support website (collectively, the “Websites”). This Privacy Policy is in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Europe’s General Data Protection Regulation (GDPR), the EU/US data privacy framework, UK extension, and Swiss/US data privacy framework. By using our Websites, you consent to the data practices described in this Privacy Policy.
SmartX HUB is a processor of information which is controlled by the account administrator for your corporate account. This privacy policy outlines the information we collect from you, how we process and the options for controlling your personal information. For corporate accounts you may need to contact your employer to exercise your rights of access, review, update, correct or delete your information. We will assist you with exercising these rights as necessary.
1. Information We Collect
We may collect and process the following types of personal information. For a summary of SmartX HUB’s solution portfolio that uses personal information, refer to section 12 below.
a. Information you provide voluntarily:
– Contact information (such as name, email address, phone number)
– Company and job title
– Demographic information
b. Information collected automatically:
– IP address
– Computing device information (including browser type, operating system, and language preferences)
– Usage information (such as pages visited, referring/exit pages, and clickstream data)
c. Information collected from SmartX HUB Live, our safety monitoring website that runs on our SmartX HUB Cloud:
– Contact information (such as name, email address, phone number), company and job title, and demographic information
– Device data communicated to the SmartX HUB Cloud that may be related to personal information, including sensors readings, locations, and alert events, including environmental air conditions exposure, no-motion, fall detection, SOS, and silent SOS events
– Such data is accessible to authorized users through our SmartX HUB web user portal that runs on Google Cloud with SmartX HUB Analytics reporting and visualization that runs on Microsoft Power BI.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
a. To provide and improve our services:
• Administer your account and communicate with you
• Respond to inquiries and provide support services
• Customize and personalize your experience
• Analyze usage and improve our Websites
b. To deliver marketing and other communication with your opt-in:
• Send promotional materials and newsletters
• Conduct surveys, contests, and other marketing activities
• Communicate important updates and announcements
c. To maintain compliance with legal obligations:
• Comply with applicable laws and regulations
• Enforce our legal rights and prevent fraud
3. Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
a. Contracted service providers:
We may engage trusted third-party service providers (“Contracted Service Providers”) to assist us in delivering our services. These providers are obligated to maintain the confidentiality and security of your personal information.<br>
b. Legal requirements:
We may disclose personal information if required by law, legal process, or governmental request.<br>
c.Business transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
4.International Data Transfers
We may transfer your personal information to countries outside of your home country, including Canada, the European Economic Area (EEA), the United States, and other jurisdictions that may not provide the same level of data protection. We will ensure that such transfers comply with applicable data protection laws and take appropriate safeguards, such as implementing standard contractual clauses or relying on other legal mechanisms.
5.Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon the termination of your service contract related to cloud-connected safety monitoring devices, we will retain your personal information for a period of three years, unless otherwise required by law or necessary for legitimate business purposes.
6.Your Rights
You have certain rights regarding your personal information, subject to applicable law. These rights include the right to access, rectify, or delete your personal information, and the right to restrict or object to certain processing activities. To exercise these rights, please contact us using the information provided in Section 8.
7.Security
We are committed to maintaining a secure environment, to host your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8.EU-US Data Privacy Framework
SmartX HUB complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
9.Control over your data
Pursuant to the DPF, EU, UK and Swiss individuals have the right to access, review, update, correct, and delete your information if it has not been treated according to the DPF Principles. Individuals can exercise these rights from your SmartX HUB Live account or by contacting us at privacy@smartxhub.com. You may also choose to limit the information you provide to us under your account settings. If we require a piece of information in order to provide our contracted services to you, the impact of not providing this information will be made clear during your onboarding services provided by our Client Implementations team, or at the point of data entry within the corresponding Website. We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our Contracted Service Providers, or before we use it for a purpose other than which it was originally collected or subsequently authorized.
10.Privacy requests
To request to limit the use and disclosure of your personal information, please submit a written request to privacy@SmartXHUB.com. You may also choose to limit the information you provide to us under your account settings. If we require a piece of information in order to provide our contracted services to you, the impact of not providing this information will be made clear during your onboarding services provided by our Client Implementations team, or at the point of data entry within the corresponding Website. We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our Contracted Service Providers, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@SmartXHUB.com.
11.Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our Websites. We encourage you to review this Privacy Policy periodically for any updates.
By using our Websites after any changes to this Privacy Policy, you acknowledge and consent to the updated practices outlined herein.
12.SmartX HUB solution portfolio
This privacy policy applies to SmartX HUB’s full solution portfolio that includes, but is not limited to the following offerings:
a. SmartX HUB web user portal:
• Our primary interface for safety monitoring, general reporting and visualization and configuration management
• Operates on our SmartX HUB Cloud (hosted by Google Cloud Services)
b. Email and text message notification and alert services:
• Provide alerts and notifications related to employee-worn devices
• Operate on our SmartX HUB Cloud (hosted by Google Cloud Services)
c. SmartX HUB Analytics delivered through our SmartX HUB Web user portal:
• Includes Essentials Reports and Custom Reports
d. SmartX HUB Analytics delivered through email services:
• Includes Essentials Reports and Custom Reports
e. SmartX HUB 24/7 live monitoring:
• Delivered through our Safety Operations Center and Alarm Receiving Center partners
f. Software APIs:
• Interfaces for clients and partners to develop software applications
• Operate on our SmartX HUB Cloud (hosted by Google Cloud Services)
13.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with us at:
SmartX Technology Inc.
400 Emmet St Kissimmee FL USA zipcode 32741Email: privacy@SmartXHUB.com
We will respond to your inquiries and address your concerns as soon as reasonably possible.